Onboarding Manager

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.

This position is located in Memphis, TN. Ideal candidate will live in the Memphis market.
The Onboarding Manager is a passionate and experienced leader central to shaping the first impression and early experience of every new Associate. This role is responsible for designing, implementing, and continuously refining the end-to-end pre-employment coordination and onboarding lifecycle. The Manager oversees departmental activities, ensures data accuracy, and supervises the day-to-day operations of the Talent Acquisition Onboarding Specialist team. By modeling the organization's Mission, Vision, and Values, the Onboarding Manager ensures new hires feel welcomed, informed, and equipped to succeed from day one. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview
The Onboarding Manager is a passionate and experienced leader central to shaping the first impression and early experience of every new Associate. This role is responsible for designing, implementing, and continuously refining the end-to-end pre-employment coordination and onboarding lifecycle. The Manager oversees departmental activities, ensures data accuracy, and supervises the day-to-day operations of the Talent Acquisition Onboarding Specialist team. By modeling the organization's Mission, Vision, and Values, the Onboarding Manager ensures new hires feel welcomed, informed, and equipped to succeed from day one. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do

• Leadership and Supervision Demonstrates strong staff management skills by mentoring, coaching, and developing the Onboarding Specialist team to ensure high performance and professional growth. Provides project support to Talent Acquisition leadership and the Senior Director of Talent Acquisition. Leads onboarding specialists and participates in onsite new hire orientation sessions in coordination with the Organizational Effectiveness team. Acts as the primary point of contact for vendors serving the onboarding team, ensuring services are accurate, efficient, and compliant through regular audits.
• Pre-Employment and Compliance Management Oversees all pre-employment processes, including background checks, drug screenings, I-9 verification, and new hire paperwork collection. Ensures strict adherence to all applicable federal and state labor laws and organizational policies throughout the onboarding process. Maintains accurate and complete employee records within the HRIS and ensures high standards of data integrity.
• Cross-Functional Collaboration Partners with HR Tech, IAM, and OTD to ensure equipment and system access are ready prior to each new hire’s start date. Collaborates with hiring managers and department heads to develop role-specific onboarding plans and training schedules that accelerate time-to-productivity. Maintains effective relationships with other department staff and team members through strong interpersonal communication.
• Metrics and Continuous Improvement Tracks and analyzes key onboarding metrics, including new hire satisfaction scores, time-to-productivity, early attrition rates, and milestone completion rates. Presents data-driven recommendations to HR leadership and implements regular improvements to the onboarding program. Identifies alternative solutions and approaches to problems using logic and reasoning to improve the overall onboarding experience.

Education Qualifications

• Bachelor's Degree Business Administration
• Bachelor's Degree Human Resources

Experience Qualifications

• Required: Five (5) years of experience in staffing, onboarding, recruitment, or related field.
• Preferred: Two (2) years of leadership experience in a supervisory role.
• Substitution: Combination of education and related experience equivalent to nine (9) years, in lieu of education requirement.

Skills and Abilities

• Innovative mindset with the ability to identify emerging HR trends and implement creative, modern solutions to enhance the candidate-to-employee journey.
• Strong written and verbal communication skills with the ability to listen to and understand complex information.
• Ability to work independently, exercise sound judgment, and operate without close supervision.
• Meticulous project management skills and a genuine advocacy for the employee experience.
• Proficiency in HRIS systems and data analysis tools.

Supervision Provided by this Position

• Supervises the Talent Acquisition Onboarding Specialist team.

Physical Demands

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.