Medical Office Assistant Lead

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.

The Lead Medical Office Assistant conducts initial and in-service training for assigned physician practice, prepares educational materials and documentation for registration, verification of benefits, workers compensation and occupational medicine accounts, and daily workflow. Responsible for timely collection of patient accounts from patients to maximize cash receipts and minimize receivables while maintaining effective customer relations. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview
The Lead Medical Office Assistant conducts initial and in-service training for assigned physician practice, prepares educational materials and documentation for registration, verification of benefits, workers compensation and occupational medicine accounts, and daily workflow. Responsible for timely collection of patient accounts from patients to maximize cash receipts and minimize receivables while maintaining effective customer relations. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do

• Develops, maintains and conducts a comprehensive training program for new departmental Associates in areas such as policies, procedures, and workflow and computer system operation.
• Responds promptly to incoming calls providing information and assistance to callers. Triages and transcribes telephone messages in an accurate and efficient manner. Schedules patients for appointment and/or treatment on computer. Verifies patient’s insurance information for specific services. Establishes registration records. Obtains missing data from patient. Monitors registration demographic data. Updates records as needed.
• Determine cost of service, collects payments, and provides patient with itemized fee tickets. Accesses insurance versus patient responsibility of services. Evaluates patient’s need for financial counseling and establishment of budget plan.
• Uses the employer data sheet files for each employee visit to determine the procedures required, the charges, and the contact person for each company.
• Performs and delegates special projects for management.
• Performs other job functions as assigned or requested.

Education/Formal Training Requirements

• High School Diploma or Equivalent

Work Experience Requirements

• 1-3 years Administrative or clerical

Knowledge, Skills and Abilities

• Ability to read, comprehend and explain moderately complex written material.
• Ability to communicate both orally and in writing with others.
• Ability to organize multiple tasks and workflow for self and others as relates to both training and preparing educational materials.
• Ability to maintain good working relationships with co-workers and others external to the department.
• Ability to work without close supervision and to exercise independent judgement.
• Ability to operate standard office equipment such as CRT's, PC's, copy and fax machines.

Supervision Provided by this Position

• Responsibilities will include supervision of the new Associates during their orientation and initial training period.

Physical Demands

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.