Supervisor/Financial Svcs-PFS Billing

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.

The Patient Account Supervisor/Patient Financial Services is responsible for the Patient Accounts area, including the third-party insurance billing, follow-up, collections and financial arrangements for accounts within their assigned areas. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview
The Patient Account Supervisor/Patient Financial Services is responsible for the Patient Accounts area, including the third-party insurance billing, follow-up, collections and financial arrangements for accounts within their assigned areas. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do

• Assures day-to-day operations run smoothly and efficiently within established guidelines.
• Formulates short range plans for MHM/Patient Financial Services Department.
• Sets goals and objective and strategies for meeting these goals.
• Hires, evaluates performance, counsels, issues corrective action, and recommends promotion and discharge of department Associates as indicated.
• Supervises the process of timely and appropriate billing of third-party payors within the payor group.
• Effectively communicates concise and timely information to staff and members of other departments.
• Coordinates and implements changes in regulatory requirements and insurance billing practices.

Education/Formal Training Requirements

• High School Diploma or Equivalent

Work Experience Requirements

• 3-5 years Accounting/Finance principles and techniques

Knowledge, Skills and Abilities

• Demonstrable leadership potential.
• Ability to understand and prepare moderately complex written materials, such as policy and procedure manuals.
• Ability to communicate verbally with all levels of Associates and management.
• Ability to motivate individuals and groups of people toward the accomplishment of work and organizational goals.
• Ability to plan and schedule tasks and projects and maintain control of own and other's workflow.
• Ability to work without close supervision or guidance and to exercise independent judgement.

Supervision Provided by this Position

• The incumbent supervises up to 15 clerical Associates in the area.

Physical Demands

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.