Sr. Epic Analyst -Resolute Hospital Billing

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.

From a Sr. Epic Analyst -Resolute Hospital Billing position, and under very limited supervision, functions as a member of various multi-disciplinary teams with complex assignments in Clinical and Business Information Technologies. Demonstrates expert analytical skills and extensive clinical and business knowledge with expertise in one or more of these areas. Independently designs, configures, develops, enhances, and tests complete systems of complex Information Technology systems using various tools in support of business and clinical operations. Other responsibilities include documentation, training other analysts and super users, and coordination of hardware installation and support. Takes initiative and exercises independent judgment to resolve urgent problems. Acts with broad authority when necessary to resolve emergencies. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview
From a senior position, and under very limited supervision, functions as a member of various multi-disciplinary teams with complex assignments in Clinical and Business Information Technologies. Demonstrates expert analytical skills and extensive clinical and business knowledge with expertise in one or more of these areas. Independently designs, configures, develops, enhances, and tests complete systems of complex Information Technology systems using various tools in support of business and clinical operations. Other responsibilities include documentation, training other analysts and super users, and coordination of hardware installation and support. Takes initiative and exercises independent judgment to resolve urgent problems. Acts with broad authority when necessary to resolve emergencies. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do

• Identifies and plans for current and future Customer requirements. Analyzes complex business and technical problems.
• Designs, develops, tests and documents complex custom application software or directs these activities when necessary.
• Pro-actively reviews, recommends and implements data security, integrity, backup and recovery procedures for entire systems.
• Responds on a 7/24 on-call basis to application and Customer problems; ensures that any problem within his/her ability to correct is addressed in a timely and professional manner.

Education/Formal Training Requirements

• Required - Bachelor's Degree Computer sciences
• Preferred - Associates Degree
• Preferred - Bachelor's Degree Business Administration/Management
• Preferred - Bachelor's Degree Healthcare
• Preferred - High School Diploma or Equivalent

Work Experience Requirements

• Required - Computer programming 3-5 years
• Required - Information Technology 7-9 years

Licenses and Certifications Requirements

• Required - Prelude Certification - EPIC Systems Corporation
• Preferred - Epic Dorothy Certification - EPIC Systems Corporation
• Preferred - Epic Haiku Certification - EPIC Systems Corporation
• Preferred - HIM Deficiency Tracking - EPIC Systems Corporation
• Preferred - Epic MyChart Certification - EPIC Systems Corporation
• Preferred - Referrals and Authorizations Certification - EPIC Systems Corporation
• Preferred - Epicare Ambulatory Certification - EPIC Systems Corporation
• Preferred - Patient Access Principal Trainer - EPIC Systems Corporation
• Preferred - Epic Care Everywhere Certification - EPIC Systems Corporation
• Preferred - Epic Phoenix Certification - EPIC Systems Corporation
• Preferred - HIM Hospital Coding - EPIC Systems Corporation
• Preferred - Epic MyChart Care Companion Certification - EPIC Systems Corporation
• Preferred - Charge Router - EPIC Systems Corporation
• Preferred - Epic Dermatology Certification - EPIC Systems Corporation
• Preferred - Security - EPIC Systems Corporation
• Preferred - Epic Compass Rose Certification - EPIC Systems Corporation
• Preferred - Epic Kaleidoscope Certification - EPIC Systems Corporation
• Preferred - Epic Healthy Planet Certification - EPIC Systems Corporation
• Preferred - Resolute Hospital Billing - EPIC Systems Corporation
• Preferred - EPIC Bones Certification - EPIC Systems Corporation
• Preferred - Identity - EPIC Systems Corporation
• Preferred - Cadence Certification - EPIC Systems Corporation
• Preferred - Epic MyChart Bedside Certification - EPIC Systems Corporation
• Preferred - Grand Central Certification - EPIC Systems Corporation
• Preferred - Cogito - EPIC Systems Corporation
• Preferred - Epic Comfort Certification - EPIC Systems Corporation
• Preferred - HIM Release of Information - EPIC Systems Corporation
• Preferred - Epic Wound Care Certification - EPIC Systems Corporation
• Preferred - Epic Welcome - EPIC Systems Corporation
• Preferred - Real Time Eligibility Certifications - EPIC Systems Corporation
• Preferred - Clinical Informatics Certification - EPIC Systems Corporation
• Preferred - Resolute Professional Billing Claims and Electronic Remittance Administration - EPIC Systems Corporation
• Preferred - Data Courier Mover Badge - EPIC Systems Corporation

Knowledge, Skills and Abilities

• Ability to understand technical manuals, software specifications, hardware principals and operations, and systems software operations.
• Ability to relate to other members of the organization.
• Knowledge of two or more applicable micro computer and/or mainframe computer application development tools.
• Ability to understand complex verbal and written communications, and respond verbally or in writing as appropriate. Typical mediums of communication include face-to-face dialog, telephone, memos, and electronic mail.
• Ability to read and understand on-line help, technical manuals and other documentation to determine correct action, safety precautions, and other conditions of proper hardware and software operation.
• Demonstrated ability to work independently, lead others, and to consistently exercise sound judgment and initiative in a wide range of circumstances.

Supervision Provided by this Position

• Acts as resource for junior Associates or external consultants, answering questions, researching issues, and resolving problems.

Physical Demands

• Subject to call back at all times. Ability to travel to any area of the organization, both local and remote as needed. Must provide own transportation.
• Subject to standard office working conditions with intermittent exposure to noisy computer equipment.
• Required to sit for extended periods.
• Ability to understand complex verbal and written communications, and respond verbally or in writing as appropriate. Typical mediums of communication include face-to-face dialog, telephone, memos, and electronic mail.
• Ability to interpret equipment status indicators to determine appropriate operating condition. Indicators may include visual and/or auditory techniques or cues.
• Ability to read and understand technical manuals and other documentation to determine correct action, safety precautions, and other conditions of proper hardware and software operation.
• Ability to work varying hours due to the accessibility of individuals or equipment involved in different projects, the need to minimize system downtime or user interruption, or to recover from hardware or software failures.
• Will occasionally experience stressful working conditions due to tight project schedules and hardware or software problems.
• Ability to occasionally lift and/or move equipment up to 25 pounds without assistance. Must occasionally lift and/or move equipment up to 40 pounds with assistance.
• Ability to occasionally crouch, kneel, bend and/or crawl to access, inspect, connect, position or perform other operations on equipment. Some locations, such as user or equipment locations, may present very close quarters.
• Ability to occasionally use small hand tools and be able to manipulate small equipment components such as screws, nuts, or other fastening devices as usually found on computer equipment.
• Subject to regular periods of repetitive hand motion in the operation of computer terminals and other equipment.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.