VP - Regional Services & Planning

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.

Organizes, directs, and facilitates Le Bonheur Children's Hospital's planning process, including creation of business plans consistent with the mission and strategic plan. Provides executive leadership for regional services and service lines in order to accomplish organizational and departmental strategic goals and objectives. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview
Organizes, directs, and facilitates Le Bonheur Children's Hospital's planning process, including creation of business plans consistent with the mission and strategic plan. Provides executive leadership for regional services and service lines in order to accomplish organizational and departmental strategic goals and objectives. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do

• Strategic leadership: * Key member of the Executive Team. * Develops and implements business plans to expand access to Le Bonheur and deliver high quality care within the region. * Proactively consults and advises system leadership on planning, business opportunities, and market issues. * Provides executive leadership to regional services and service lines to develop and implement business plans identified in service line strategic plans. * Monitors healthcare industry trends and markets, formulates environmental assessments and makes strategy recommendations. * Conducts analyses of business opportunities and assesses their effectiveness and consistency with strategic objectives. * Consults with corporate and affiliate leaders on business development issues. * Leads the development and administration of hospital policies and procedures for assigned areas of responsibility. * Provides strategic and operational leadership for select clinical ancillary services. * Develops and maintains excellent working relationship with the University of Tennessee as it relates to our academic and research missions. * Develops and maintains excellent relationships with regional partners, seeking ways to expand services. * Works to develop strong hospital and physician relationships. Consistently works collaboratively with and serves at the boards of various professional, civic and service organizations as a representative of the hospital. * Represents Le Bonheur at various community organizations and events.
• Operations: * Oversees development of budgets, plans, and overall direction for achievement of goals for assigned areas of responsibility. * Develops strong working relationships and partnerships with physician/administrators, other hospital administration and departments to facilitate evidence-based standardization of processes. * Investigates new developments in healthcare practice and technique and recommends programs for specific patient care needs. * Ensures compliance with standards and regulations from local, state, and federal governments. * Assigns and manages contracts with outside consultants, research firms and data suppliers. * Develops and ensures comprehensive quality programs in assigned areas. * Advises the CEO/President of matters regarding hospital operations and operational impact. * Responsible for establishing and monitoring performance expectations in areas of responsibility. * Develops operational staffing plans for the areas of assigned responsibility.
• Development and implementation of facility business strategy • Develops and implements strategy which leads to improvement in market share consistent with mission and core values. • Uses data to analyze market dynamics, trends and competition and implements strategies to meet market demand. • Assesses market development strategy and industry trends as appropriate, leading to the generation of innovative ideas to improve current business plan and achieve desired results. • Demonstrates exceptional financial management and analytical skills while leading the annual business planning process and preparing forecasts. • Effectively advises CEO in the development and execution of short- and long-term strategies. • Establishes and influences others to achieve goals, targets and metrics consistent with strategic and operational objectives. • Demonstrates excellent formal presentation and interpersonal communication skills that result in understanding of, and commitment to, strategic initiatives. • Leads senior executive team in advancing the facility’s short- and long-term strategic plans.
• Service Line Development • Identifies, evaluates, and gains consensus for development of new or expansion of current inpatient and/or outpatient services and programs based on lack of current supply, quality, growth and/or service in the market. • Works in collaboration with hospital/department leaders to develop strategic service lines ensuring physician engagement to achieve desired results in quality, service, operations and financial metrics. • Understands all operational components necessary to implement a new or expand a current service line, including but not limited to capital, equipment, people, education, quality metrics and costs. • Monitors, understands and assesses service line performance by key performance indicators (volume, outcomes, market shares, etc.). • Gathers competitive intelligence from the community on service line opportunities. • Leads discussions with physicians, community-based facilities, local payers, providers and employers to gain information related to collaboration and support for strategic initiatives and service line development/enhancement to meet the needs of the community served. • Work in collaboration with other Partnerships to facilities to develop network opportunities and service line enhancements. • Leads Key Service Lines.

Education/Formal Training Requirements

• Required - Bachelor's Degree Business Administration/Management
• Preferred - Bachelor's Degree Healthcare Administration
• Preferred - Master's Degree

Work Experience Requirements

• Required - Progressive management 7-9 years
• Preferred - Pediatric academic medical center

Knowledge, Skills and Abilities

• Extensive knowledge of the healthcare industry and relevant trends.
• Knowledge and understanding of business planning concepts and practices, and ability to make effective presentations to diverse groups.
• Successful experience in affecting operating efficiencies in a clinical setting or related area.
• Ability to effectively interact with executive management and boards.
• Skilled in influencing, problem solving and negotiating with diverse groups of high-level people. Skill in negotiating with and between individuals and groups of people, including Associates, management, and physicians.
• Ability to understand and prepare complex written materials, such as business plans.
• Excellent communication skills including a high degree of professionalism and personal presence.
• Ability to lead and motivate individuals and groups of people toward the accomplishment of work and organizational goals.
• Experience in long-range planning and the preparation, implementation and monitoring of operating budgets.
• Ability to develop and implement evaluation/control mechanisms required to foster improvement and quality of care in a clinical setting.
• Sound judgment sufficient to ensure the integrity of clinical operations and to provide exemplary leadership in the development of teamwork among staff, as well as in setting performance and motivational standards for Associates of areas of responsibility.

Supervision Provided by this Position

• Manages directly or indirectly the leaders and associates in assigned service lines, as well as business planning and functional areas as assigned.

Physical Demands

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.