Transplant Clinic Assistant | University | FT | Day

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.

The Transplant Clinic Assistant is responsible for performing a multi-skilled role which combines both out-patient administrative and transplant clinical care services in the following areas: patient check-in and check-out, patient scheduling, securing treatment pre-certification authorization from insurance providers, arranging patient prescription refill authorizations, responding to patient phone calls and providing patient care. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview
The Transplant Clinic Assistant is responsible for performing a multi-skilled role which combines both out-patient administrative and transplant clinical care services in the following areas: patient check-in and check-out, patient scheduling, securing treatment pre-certification authorization from insurance providers, arranging patient prescription refill authorizations, responding to patient phone calls and providing patient care. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do

• Processes admissions, discharges, and transfers and other pertinent information in the computer system in an accurate and timely manner.
• Schedules tests and procedures accurately and in a timely manner.
• Retrieves lab results and other appropriate patient data.
• Provides clerical support to the Pre Transplant Coordinator, Social Worker, and Transplant Financial Specialist.
• Triage of all incoming phone calls to the Transplant Department.
• Assists with patient check-in and check-out.
• Serves as the department receptionist.
• Assists and/or provides patients with personal care, activities of daily living and other basic needs under the direct supervision of the Registered Nurse.
• Performs other job functions.

Education/Formal Training Requirements

• High School Diploma or Equivalent
• Technical Degree or Diploma Emerg Medical Tech (EMT)
• Technical Degree or Diploma Medical Assistant
• Technical Degree or Diploma Phlebotomy

Work Experience Requirements

• CMA
• EMT
• Phlebotomy
• 1-3 years Transplant services

Knowledge, Skills and Abilities

• Knowledge of insurance authorization procedures.
• Ability to use clinic applications for scheduling and registration.
• Ability to read and follow written instructions, policies and procedures as would be acquired through completion of high school.
• Knowledge of basic computer functions and operations. Previous keyboard experience or computer education preferred.
• Knowledge of basic medical terminology as would be acquired through specialized vocational training or six months experience in a patient care clerical job preferred.
• Ability to communicate verbally and in writing with others.
• Knowledge of telephone etiquette.
• Ability to perform basic arithmetic calculations (i.e., add, subtract, multiply, and divide) as might be acquired through completion of high school.

Supervision Provided by this Position

• There are no supervisory or lead responsibilities assigned to this position.

Physical Demands

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: heavy work - exerting up to 200 lbs. of force occasionally and/or up to 50 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The Associate may be required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned (i.e., custodial, food services, general laborer, etc.) or to make general observations of facilities or structures (i.e., security guard, inspection, etc.).
• Occasional non-invasive patient contact.
• Exposure to body fluids and to hazardous or poisonous materials.
• Ability to respond to emergency or critical situations.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.