Technical Services Director

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.

Directs activities relative to operations, policies, procedures and processes for the technology departments under assigned scope of responsibility including activities, architectural design, network performance, data center or infrastructure hardware, computer and network management system software, telecommunications, application development environment and related programs. Also responsible for maintaining infrastructure operating systems and firmware and remediation of device vulnerabilities. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview
Directs activities relative to operations, policies, procedures and processes for the technology departments under assigned scope of responsibility including activities, architectural design, network performance, data center or infrastructure hardware, computer and network management system software, telecommunications, application development environment and related programs. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do

• Directs, organizes, and assigns tasks for the activities and procedures of the work unit related to the acquisition, implementation, maintenance, and technical support of mainframe, data center operations, telecommunications and network hardware and software information technologies and projects for MLH and designated areas of MLH.
• Manages or directs, either directly or indirectly, the evaluation, selection, installation, testing, documentation, training, and support, including system cost estimates and vendor management and oversight of complex custom and commercial computer based information technologies, telecommunications systems and related projects. Represents MLH in matters relating to contract discussions or negotiations with outside vendors.
• Assesses designated MLH unit operational and strategic technical and network service needs and prepares written plans for the work unit related to accomplishing the responsibilities of the unit for both short- and long-term.
• Provides formal and informal technical, telephony and network service consulting, evaluation, estimation, capacity planning, analysis and design internally and externally to organizational units of MLH.
• Serves as a key leader for MLH information technology disaster recovery plans. Ensures redundant network infrastructure plans and data storage system strategies to provide high availability business continuity service.
• Hires, develops, and retains a competent, productive and quality conscious IT staff.
• Develops, monitors, and administers the work unit annual operating and capital expense budgets and plans and recommends annual and multi-year capital expenditures for the work unit's responsibilities.
• Responds as requested or as required for on-call technical requirements in order to achieve designated support and performance standards of work unit's responsibilities.

Education/Formal Training Requirements

• Required - Bachelor's Degree Computer sciences
• Preferred - Bachelor's Degree Business Administration/Management
• Preferred - Bachelor's Degree Healthcare Administration
• Preferred - Bachelor's Degree Information Systems
• Preferred - Master's Degree Business Administration/Management
• Preferred - Master's Degree Computer sciences
• Preferred - Master's Degree Information Systems

Work Experience Requirements

• Required - Progressive professional technical in a large, multi-hospital healthcare information technology environment and data center, server, network, VoIP, and security technologies 7-9 years
• Required - Supervisory 5-7 years

Licenses and Certifications Requirements

• Preferred - Cisco Certified Network Professional - Cisco
• Preferred - Microsoft Certified Systems Engineer Microsoft
• Preferred - Certified Network Architect Nortel Networks
• Preferred - Six Sigma Green Belt - The Council for Six Sigma Certification
• Preferred - Six Sigma Black Belt - The Council for Six Sigma Certification
• Preferred - Six Sigma Master Black Belt - The Council for Six Sigma Certification
• Preferred - ITIL Certification PeopleCert
• Preferred - COBIT certification PeopleCert

Knowledge, Skills and Abilities

• Demonstrated knowledge, technical proficiency, success and competence in the theory and successful application of the principles of data communications, data networks, telecommunications (including Voice Over Internet Protocol - VoIP), computer operating systems and computer systems software (such as data base systems, compilers, programming languages, message control systems and network management performance monitoring software), technical analysis, technical planning, technical hardware installation and operation and related technical topics.
• Demonstrated ability to read, comprehend and prepare complex written materials such as technical computer related documentation.
• Ability to communicate verbally with all levels of Associates, management, senior leadership and physicians.
• Demonstrated ability to work without close supervision and to exercise sound independent judgment and initiative.
• Ability to effectively organize, lead, delegate, and supervise coworkers in work unit and others in group settings.
• Ability to organize multiple tasks and projects and maintain control of same.

Supervision Provided by this Position

• Directs professional staff of three or more and, from time to time, temporary contractual or vendor staff.

Physical Demands

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.
• The Associate is subject to call back at all times.
• The Associate is required to travel occasionally.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.