Supervisor - Pre Registration

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.

Responsible for supervising and coordinating the Patient Access activities and operations including pre-registration and insurance verification. Ensures quality of applicable processes by managing day-to-day patient financial screening, pre-admitting, outpatient pre-registration, verification for third party payors and related activities. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview
Responsible for supervising and coordinating the Patient Access activities and operations including pre-registration and insurance verification. Ensures quality of applicable processes by managing day-to-day patient financial screening, pre-admitting, outpatient pre-registration, verification for third party payors and related activities. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do

• Supervises day to day departmental operations run smoothly and efficiently within established guidelines, to include patient pre-registration interviewing, obtaining necessary demographic and financial data and preparing admission records, and other applicable information. Ensures staff is using approved scripting to achieve quality registration information while using patient and family centered approaches to assist our customers thru this process.
• Monitors, measures and develops tools in order to assess individual performance against goals (KPIs – Point of Service Collections, quality registrations & quality verifications).
• Monitors staff productivity and completes monthly reports.
• Responds appropriately to the needs, feelings and capabilities of staff in all appropriate situations.
• Communicates education tools and programs throughout the system regarding patient access processes, policies and procedures.
• Collaboratively with staff and other team members, resolves issues and problems that are complex in nature and provide solution oriented direction.
• Administers and executes policies and procedures that affect the department.
• Conducts regularly scheduled staff meetings, plans and conducts activities for professional/general staff development.
• Assists the department manager with annual operational expense budget, capital request budget, and human resource utilization plan for the department.
• Identifies training needs and selects or develops programs to facilitate the acquisition of job-related knowledge, skills and abilities.
• Maintains and develops a competent, productive, and quality conscious workforce by hiring, evaluating performance, counseling, and training of department personnel according to the MLH value system

Education Qualifications

• High School Diploma or Equivalent
• Associate's Degree Business Administration
• Associate's Degree Healthcare Administration

Experience Qualifications

• 5-7 years Minimum of five years of experience in patient access and patient registration
• 7-9 years In lieu of an Associate’s degree, the candidate must have a high school diploma or equivalent with seven years of experience in patient access and patient registration

Skills and Abilities

• Knowledge of medical terminology and procedures.
• Knowledge of the legal and technical aspects of admitting, third party insurance and scope of responsibility in the business aspects of treating patients.
• Ability to understand and prepare moderately complex written materials, such as policy and procedure manuals.
• Strong written and verbal communication skills.
• Ability to organize multiple tasks and projects and maintain control of own and others’ workflow.
• Ability to lead and motivate individuals and groups of Associates, management, physicians, patients and patients’ families.
• Strong attention to detail skills.
• Strong critical thinking skills.
• Good influencing, consultative and coaching skills.
• Ability to exercise independent judgment in making decisions and resolving problems related to admissions.
• Must be proficient with computer programs necessary for patient registrations as well as general office applications.

Supervision Provided by this Position

• Supervises Financial Counselors assigned to the Centralized Services division.

Physical Demands

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.