Supervisor/Environmental Services

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.

Responsible for planning, implementing, supervising, and controlling the activities and operations of the Environmental Services department. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview
Responsible for planning, implementing, supervising, and controlling the activities and operations of the Environmental Services department. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do

• Supervises Environmental services staff in performing daily activities and tasks that supports the operations of the Environmental Services department within the MLH system.
• Schedules work assignments and plan work schedules of associates to maintain consistent and adequate coverage of the department.
• Develops and implements processes through orientation, training, and education to ensure that the competence of all staff members is assessed maintained, improved and demonstrated throughout their employment.
• Evaluates job performance, ensures competency of staff, and recommends various personnel actions including hiring, promotions, and corrective actions.
• Assists management with monitoring productivity, budgets, and expenditures.
• Maintains department-based quality monitoring and evaluation activities and implements measures to ensure that hospital, quality and regulatory standards are met.
• Actively contributes to the strategic planning and achievement of departmental goals and objectives.
• Monitors time and attendance records and overtime related to the staff.
• Monitors and coordinates the maintenance of various files, logs and records ensuring accuracy and completeness of information.
• Provides advanced problem solving, troubleshooting, technical assistance, and instruction.
• Handles and reviews customer comments, complaints and concerns to determine that hospital guests’ expectations are met.

Education/Formal Training Requirements

• High School Diploma or Equivalent

Work Experience Requirements

• 1-3 years Housekeeping procedures
• Supervisory or Management

Knowledge, Skills and Abilities

• Knowledge of general housekeeping procedures
• Ability to give instructions and apply basic management principles.
• Effective communicate skills to work with all levels of Associates, management, physicians, and patients and their families.
• Ability to prepare and understand moderately complex written materials, such as management reports.
• Ability to work without close supervision and to exercise independent judgment.
• Ability to organize multiple tasks and projects and maintain control of own/other's work flow.
• Ability to train and mentor staff on delivery of excellent customer service principles and practices.
• Ability to interact professionally and courteously with staff, management and the general public.

Supervision Provided by this Position

• Supervises Lead Attendants and Attendants.

Physical Demands

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: heavy work - exerting up to 100 lbs. of force occasionally and/or up to 50 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The Associate may be required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned (i.e., custodial, food services, general laborer, etc.) or to make general observations of facilities or structures (i.e., security guard, inspection, etc.).

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.