Supervisor-ED Admissions | South | Fulltime | Days

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.

Provides overall shift supervision of patient registration activities in Emergency Department. Ensures proper preparation of records of admission, transfer, and other data as required. Ensures EMTALA guidelines and MLH processes are followed. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview
Provides overall shift supervision of patient registration activities in Emergency Department. Ensures proper preparation of records of admission, transfer, and other data as required. Ensures EMTALA guidelines and MLH processes are followed. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do

• Plans, organizes, and implements operations of Emergency Department admissions to meet department and hospital goals and objectives.
• Assures department shift operations run smoothly and efficiently within established guidelines.
• Maintains and develops a competent, productive, and quality conscious workforce by hiring, evaluating performance, counseling, training, issuing corrective action, and recommending promotion or discharge of department personnel according to the MLH value system.
• Administers and executes policies and procedures that affect the department.
• Conducts training classes for staff to include orientation, competency assessments, and in-service training on new policies and/or procedures.
• Assists with preparation of annual budget and human resource utilization plan for admissions team of the ED.
• Directs departmental quality monitoring and evaluation activities and implements measures to ensure hospital, JCAHO and other quality standards are met.
• Accepts authority and responsibility for staff/physician collaboration to enhance patient care.
• Demonstrates effective customer relations skills, promotes a positive work environment and contributes to overall team effort.
• Ensures that staff monitors and applies the implementation of Emergency Treatment and Active Labor Act (EMTALA) and Third Party Liability/Managed Care guidelines relating to priority determination, coverage identification, and managed care requirements.

Education/Formal Training Requirements

• High School Diploma or Equivalent
• Associate's Degree

Work Experience Requirements

• 3-5 years Progressive responsibilities

Knowledge, Skills and Abilities

• Ability to understand and prepare moderately complex written materials, such as policy and procedure manuals.
• Strong written and verbal communication skills.
• Ability to organize multiple tasks and projects and maintain control of own and others’ workflow.
• Ability to lead and motivate individuals and groups of Associates, management, physicians, patients and patients’ families.
• Strong attention to detail skills.
• Strong critical thinking skills.
• Good influencing, consultative and coaching skills.
• Ability to exercise independent judgment in making decisions and resolving problems related to admissions.
• Knowledge and understanding of government regulations as they pertain to Emergency Department settings.

Supervision Provided by this Position

• Supervises the ED Financial Couselors.

Physical Demands

• Frequent non-invasive patient contact throughout shift.
• Potential exposure to patient blood and body fluids.
• Ability to react quickly and effectively in emergency situations.
• Ability to lift, carry or push up to 15 lbs.
• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stopping, and repetitive motion.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and reviewing data and figures; viewing a computer terminal or reading.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Education:

Associates Degree, High School Diploma or Equivalent (Required)

Work Experience:

Progressive responsibilities

Certifications:

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.