Sr Director, Community Care Association Operations

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.

The Director, CCA Operations, provides leadership, direction, ongoing administration and management for all aspects of CCA operations. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview
The Director, CCA Operations, provides leadership, direction, ongoing administration and management for all aspects of CCA operations. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do

• Directs and manages multiple ambulatory clinics, on-site clinics, and third-party employer clinics aligned under CCA.
• Formulates short and long-range plans for program/service development; sets goals and develops strategies for meeting those goals; anticipates possible problems and prepares contingent strategies.
• Directs the activities of Associates reporting under the assigned areas of responsibility. Monitors Associates performance and clarifies work expectations, assists with goal setting, and promotes cooperation among individuals and groups. Develops and implements processes through orientation, training and education to ensure that the competence of all staff members is assessed, maintained, improved and demonstrated throughout their employment.
• Prepares budgets and demonstrates fiscal accountability for resources including human resources, equipment, supplies, and contracted services. Ensures the achievement of financial targets, volume growth, and performance metrics. Evaluates capital equipment needs for the clinics.
• Helps prepare and participates in operational reviews.
• Ensures operational excellence and delivery of quality services in accordance with applicable policies, procedures, and professional standards.
• Demonstrates a clear understanding of regulations applicable to ambulatory patient care.
• Oversees evidence-based and qualitative measures of performance, identifies the need for change, and recognizes opportunities for performance improvement across the entire continuum of care.
• Investigates and studies trends and developments in the relevant field. Participates in developing and implementing new programs, services, and procedures.
• Promotes effective working relations and works effectively with other departments to facilitate achievement of goals and objectives.
• Ensures a high level of customer service through regular communication and collaboration with senior leaders, Medical Directors, and physicians.

Education/Formal Training Requirements

• Bachelor's Degree Business Administration/Management
• Bachelor's Degree Healthcare Administration
• Bachelor's Degree Healthcare
• Master's Degree Business Administration/Management
• Master's Degree Healthcare Administration
• Master's Degree Healthcare

Work Experience Requirements

• 5-7 years Management

Knowledge, Skills and Abilities

• Working knowledge of the business of healthcare; ambulatory/clinic background is preferred.
• Demonstrates initiative, flexibility, integrity and diplomacy.
• Ability to manage multiple priorites, organize tasks, and maintain control of work flow.
• Ability to work independently, exercise appropriate action and good business judgement.
• Ability to lead and motivate individuals and groups toward the accomplishment of organizational goals.
• Proficient in the use of Microsoft applications (such as Word, Excel) and experience with electronic medical record systems.
• Strong professional, organizational, and interpersonal skills required for effective and creative leadership in working with all levels of the organization, as well as patients and their families.
• Analytical ability to conceptualize well in unstructured, dynamic environments requiring analysis, foresight, intuition and mature judgment as well as knowledge of theories, principles, and practices to find solutions to unusual or unprecedented problems.

Supervision Provided by this Position

• Manages directly or indirectly the leaders and associates assigned to CCA.

Physical Demands

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.