Service Line Director/Behavorial Health

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.

Provides leadership to achieve coordination of care delivery across the continuum for a specific patient population. Develops and implements business plans and market strategy to achieve growth, profitability, and market differentiation. Establishes, builds, and develops relationships with physicians to increase physician alignment and collaboration for the patient group served. Establishes, manages, and measures performance of the service line. Models appropriate behavior as exemplified in The Methodist Mission, Vision, and Values.

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview
Provides leadership to achieve coordination of care delivery across the continuum for a specific patient population. Develops and implements business plans and market strategy to achieve growth, profitability, and market differentiation. Establishes, builds, and develops relationships with physicians to increase physician alignment and collaboration for the patient group served. Establishes, manages, and measures performance of the service line. Models appropriate behavior as exemplified in The Methodist Mission, Vision, and Values.

What you will do

• Provides leadership to achieve coordination of care delivery across the care continuum for a specific patient population • Leads and facilitates efforts to coordinate multidisciplinary delivery of care that is patient-and family-centered and crosses inpatient and outpatient sites of care. • In collaboration with system leadership, will assist in facilitation and coordination of system wide initiatives to leverage strengths for the patient group served. • Maximizes service line success through incorporation of standardized processes, protocols, outcomes measures, and enhanced patient experiences. • Recommends the scope of services provided, using an interdisciplinary focus. Collaborates with community resources, agencies, and advocacy groups that support the patient population outside the hospital. • Interacts and collaborates with MHMH CMOs and other senior leaders in the process of coordinating psychiatric consultation-liaison services for MHMH Adult facilities.
• Responsible for Business Planning & Market Strategy • Develops and implements strategic plans for increased market share and volume growth of the service line. Translates business tactics into goals that aligns with the strategic plan. • Researches and maintains knowledge of relevant market trends and clinical developments, and evaluates the competitive position against local, regional and national trends. • Determines the resources to invest for future growth of the service line. • Recommends, develops, and implements strategies to increase physician alignment and ensure the desired level of physician collaboration. Engages physicians in a manner that supports best clinical practices and promotes effective management of clinical and financial resources. • Develops strong reputation for the service line that supports recruitment/retention of high caliber specialists.
• Establishes, manages, and monitors performance targets • Establishes and defines the metrics used to determine success and drive decisions for the service line. • Conducts internal and external benchmarking to measure performance relative to benchmarks. • Tracks and monitors data based evidence and qualitative measures to evaluate performance, identify the need for changes, and recognize opportunities for more effective performance across the entire continuum of care received by patients. • Ensures the service line operates at maximal financial level. • Drives resource and allocation decisions (capital, expense, marketing, staffing, etc.) to produce the greatest return and highest value to the stakeholders.
• Quality/ Regulatory • Ensures compliance within regulatory guidelines and accrediting standards; manages activities or initiatives required to achieve accreditation or other special status for the service line. • Demonstrates a clear understanding of regulations and/or accreditation standards applicable to the service line; anticipates the impact of proposed regulations and prepares contingent strategies. • Develops strong physician/administrator relationships and partnerships to facilitate evidence-based clinical program quality management. • Directs appropriate quality, monitoring, and evaluation activities; implements measures to ensure that hospital, JCAHO, DNV, and other quality and regulatory standards are accomplished.

Education/Formal Training Requirements

• Master's Degree Business Administration/Management
• Master's Degree Healthcare Administration
• Master's Degree Nursing- RN

Work Experience Requirements

• 5-7 years Clinical nursing
• 3-5 years Management

Licenses and Certifications Requirements

• Registered Nurse Arkansas - Arkansas State Board of Nursing
• Registered Nurse Mississippi - Mississippi Board of Nursing
• Registered Nurse Tennessee - Tennessee Board of Nursing

Knowledge, Skills and Abilities

• Thorough knowledge of the principles and practices of nursing and hospital administration. Extensive experience working with physicians and clinicians.
• Strong ability to create a shared vision and successfully manage change to attain strategic objectives for the service line(s).
• Demonstrated capability to establish and maintain relationships, especially with physicians and external constituencies.
• Strong facilitation skills with proven ability in leading and facilitating teams to desired outcomes.
• Knowledge of applicable regulatory requirements and their application to academic medical centers and academic physician practices.
• Analytical ability to conceptualize well in unstructured, dynamic environments requiring analysis, foresight, intuition and mature judgment as well as knowledge of theories, principles, and practices to find solutions to unusual or unprecedented problems
• Proven skills in interpersonal relationships, planning, organizing, and follow-up.
• Exceptional verbal, written, and interpersonal skills; adept at presenting and facilitating communications to key stakeholders.

Supervision Provided by this Position

• Manages directly and indirectly, nursing associates, and patient care support roles.
• Provides leadership and oversight for the assigned service lines(s).

Physical Demands

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.
• The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.