Radio Communications Dispatcher

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.

The Dispatcher is responsible for receiving and assigning dispatch requests from departments and supervisors. Responsible for safe transport of patients, dispatch services and appropriate documentation of services. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview
The Dispatcher is responsible for receiving and assigning dispatch requests from departments and supervisors. Responsible for safe transport of patients, dispatch services and appropriate documentation of services. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do

• Receives all telephone calls and radio messages for patient transport and relays information received to appropriate parties.
• Logs calls appropriately as they come in over the computer or by telephone.
• Provides assistance as needed and checks equipment as needed for proper functioning.
• Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow associates to ensure a professional, responsible and courteous environment.
• Performs other job functions as assigned or requested.

Education/Formal Training Requirements

• High School Diploma or Equivalent

Work Experience Requirements

• 1-3 years Customer service
• Healthcare environment

Knowledge, Skills and Abilities

• Knowledge of medical and non-medical dispatching procedures, medical terminology, computers, and general hospital operations.
• Excellent customer service skills.
• Ability to operate standard word processing, spreadsheet and database applications.
• Ability to operate standard office equipment.
• Ability to understand radio communications and to communicate with a variety of individuals clearly and precisely.
• Ability to understand and prepare written materials at a moderate level, such as transportation logs.
• Ability to set priorities, coordinates multiple tasks, and maintains control of work flow.

Supervision Provided by this Position

• This position has no supervisory or lead responsibilities, but will assign transportation duties to the Patient Escorts.

Physical Demands

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: heavy work - exerting up to 100 lbs. of force occasionally and/or up to 50 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The Associate may be required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned (i.e., custodial, food services, general laborer, etc.) or to make general observations of facilities or structures (i.e., security guard, inspection, etc.).

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.