Quality Improvement Project Manager I

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.

Under supervision, manages defined quality improvement projects, phase(s) of projects, or tasks as part of a chartered quality team. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview
Under supervision, manages defined quality improvement projects, phase(s) of projects, or tasks as part of a chartered quality team. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.



What you will do

• Under supervision, performs systematic evaluations of clinical processes, using the appropriate quality improvement methodology, to identify, recommend, and implement changes to improve patient care and process efficiencies.
• Establishes a project plan to ensure timely completion and alignment with strategic plans or initiative(s). Ensures key resources are available to facilitate completion. Works with Executive Champion to communicate responsibilities to team members and stakeholders.
• Ensures project plan is accurate, updated, and reflects authorized changes.
• With guidance, selects quality tools appropriate to the project (such as Six Sigma, LEAN, etc.) and executes tasks to achieve the project goals.
• With guidance, measures project performance using appropriate tools and techniques to monitor progress, identify and quantify variances, perform required corrective actions, and communicate to all stakeholders.
• Implements actions and workarounds required to mitigate project risk events. Works with the stakeholders and project team to implement agreed-upon process changes.
• Functions as an effective team-builder and facilitator. Builds mutual trust and encourages respect and cooperation among team members to facilitate project completion. May require assistance with difficult team issues.
• Performs other job functions as assigned or requested.

Education/Formal Training Requirements

• Bachelor's Degree Business Administration/Management
• Bachelor's Degree Nursing
• Bachelor's Degree Allied Health
• Bachelor's Degree Healthcare Administration
• Bachelor's Degree Engineering

Work Experience Requirements

• 1-3 years Quality improvement methodologies
• Substitution: Combination of education and relevant experience equivalent to five (5) years, in lieu of degree requirements

Licenses and Certifications Requirements

• Preferred: Six Sigma Green Belt - The Council for Six Sigma Certification

Knowledge, Skills and Abilities

• Clear evidence of formal training or job application of quality improvement techniques.
• Basic knowledge of concepts, practices, and procedures related to quality and process improvement functions.
• Demonstrates basic understanding of quality tools and methodologies.
• Ability to manage by influence in a consultative role.
• Working knowledge of basic business software such as Excel, PowerPoint, Word, and statistical analysis software such as Minitab.
• Strong facilitation skills.
• High level of organization skills to manage projects, timetables and implementations.

Supervision Provided by this Position

• There are no lead or supervisory responsibilities assigned to this position.

Physical Demands

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.