Perioperative Director of Clinical Business Services Le Bonheur

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.

Leads and oversees the business management for key clinical service areas at the facility. Works closely with clinical leaders to develop, coordinate and integrate cost management programs into daily operations and planning. Develops financial analyses to identify opportunities for lowering costs, standardizing products, improving utilization, and managing high volume/high dollar inventory. Responsible for charge capture, inventory management and control for assigned clinical functions. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview
Leads and oversees the business management for key clinical service areas at the facility. Works closely with clinical leaders to develop, coordinate and integrate cost management programs into daily operations and planning. Develops financial analyses to identify opportunities for lowering costs, standardizing products, improving utilization, and managing high volume/high dollar inventory. Responsible for charge capture, inventory management and control for assigned clinical functions. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do

• FINANCIAL MANAGEMENT: • Responsible for preparing and reviewing various financial models, cost projections, and ad-hoc projects and analyses for key clinical services. Supports the development of department budgets including volume and case mix projections, labor and expense projections, and fiscal targets for the clinical service areas assigned. • Provides input to the short and long term strategic financial outlook by using analytics, tools, and processes. Supports research and analysis in cost accounting, productivity, and management reporting. • Researches and incorporates best practice methodology and comparative benchmarking to drive change and support initiatives for lowering costs and optimizing efficiency. Ensures consistent and effective utilization of analytic and financial management skills to continually monitor performance. • Facilitates cost reduction projects and provides recommendations to clinical department leadership to gain the support needed to get desired outcomes. • Monitors and evaluates performance indicators including: volume, revenue, expenses, activity statistics, efficiency outcomes, financial performance and resource utilization. Identifies areas for operational improvement and implements action plans. • Retrieves data from multiple clinical business systems to report on findings, trends, and key indicators. Formulates conclusions based on data analysis. Utilize cost per case by service and utilization data as a measure of opportunity for cost reductions; presents to management for review and exploration. • Monitor and track physician’s preference products cost savings on monthly basis to ensure a positive financial position. Works closely with vendors on physician’s product preferences and pricing protection to secure a positive financial position. • Serves as a resource and/or consultant to both management and physicians to promote an understanding of services provided from a business perspective. Determines appropriate measures and analysis for the problem/issue. Collaborates with physicians to show cost per case or procedure, resource utilization, and variance in utilization patterns by physician.
• BILLING FUNCTIONS: • Manages the clinical billing functions for assigned clinical areas. • Provides day-to-day monitoring of charge capture for department services; routinely reviews and reports results as measured against targets. • Responsible for the identification, analysis and recommendations for resolution of issues and outstanding problems pertaining to charge capture and reimbursement. • Assists in cost accounting and in maintaining charge master information. Monitors supply usage and charge entry system; ensures charge and revenue balance and match.
• INVENTORY & SUPPLY MANAGEMENT: • Monitors, verifies, and reconciles monthly expenditures for supplies and equipment and provides status reports to department leaders. • Directs the periodic and annual review of inventory levels, recording quantity, type, and value of materials on hand. Prepare orders to replenish materials, equipment, and stock. Monitors and manages activities to optimize inventory levels and par replenishment of products based on projected utilization. • Manages, directly or indirectly, the analysis, evaluation, selection, and operational involvement with vendors providing contractual services to clinical areas assigned. • Provides day-to-day direction and coordination for procurement and stocking activities for nursing units, including tactical and logistical planning. Performs analysis of equipment and supply usage patterns, and recommends the best acquisition methods (rent, purchase, lease) based on financial analysis. • Identifies and recommends standardization of inventory to reduce waste and cost.
• PEOPLE MANAGEMENT • Directs the activities of Associates as assigned; monitors performance and clarifies work expectations, and assists with goal setting; promotes cooperation among individuals and groups. • Develops and implements processes through orientation, training and education to ensure that the competence of all staff members is assessed, maintained, improved and demonstrated throughout their employment. • Manages surgery scheduling functions.

Education/Formal Training Requirements

• Bachelor's Degree Healthcare Administration
• Master's Degree Business Administration/Management
• Master's Degree

Work Experience Requirements

• 5-7 years Financial and operational healthcare
• 7-9 years Supervisory or Management

Knowledge, Skills and Abilities

• Demonstrated ability to effectively organize, lead, motivate, delegate, and supervise a work unit, multi-disciplinary teams, and/or committees.
• Demonstrates strong aptitude for financial analysis, cost accounting, and interpretation of complex data.
• Analytical ability to conceptualize well in unstructured, dynamic environments requiring analysis, foresight, intuition and mature judgment as well as knowledge of theories, principles, and practices to find solutions to unusual or unprecedented problems.
• Exceptional verbal and written communication skills and interpersonal skills, adept at presenting and facilitating communications to key stakeholders.
• Proficiency at an intermediate level with Microsoft Office (Word, Excel, Power Point).
• Demonstrated analytical and judgmental abilities in planning, organizing, and coordinating the functions of a project.

Supervision Provided by this Position

• Manages associates responsible for surgical billing & charging, surgery scheduling, and logistics functions.

Physical Demands

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.