Patient Access Specialist | University | Fulltime | Days
Apply Job ID R-8466 Date posted 04/29/2025If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!
We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.
A Brief Overview
Collects and records patients' demographic and financial information as it is related to hospital admissions, patient scheduling or other registration functions. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.
What you will do
- Verifies insurance benefits for patients, including walk-ins and add-ons.
- Obtains pre-certs and pre-authorizations for MRI, CT, Myocardial Perfusions, and Worker’s Compensation and any other exams according to carrier’s requirements.
- Completes patient’s medical and/or financial record, distributes records as specified in departmental policies and procedures, and performs these duties in a timely and customer centered manner that meets department quality and productivity standards.
- Understands, applies, and supports departmental policies, procedures, and standards, and attends meetings, and keeps supervisor informed when patient issues arise.
- Performs other job functions as assigned or requested.
Education/Formal Training Requirements
- High School Diploma or Equivalent
- Associate's Degree
Work Experience Requirements
- Administrative or clerical
- 3-5 years Medical Terminology
Knowledge, Skills and Abilities
- Knowledge with medical terminology.
- Working knowledge of service authorization process with Managed Care Organizations, commercial insurance companies and third party payors preferred.
- Strong verbal and written communication skills, including spelling and correct grammar accuracy.
- Critical thinking and problem solving skills along with a high level of attention to detail.
- Ability to perform data collection on a computer and to navigate in a windows environment.
- Ability to accurately handle financial transactions.
- Ability to organize tasks and maintain control of work flow.
- Skill in applying appropriate behavior when greeting and assisting customers in person and by telephone.
- Ability to perform basic arithmetic calculations, read, and follow written instructions.
- Ability to operate standard office equipment.
- Assertiveness skills in asking for and collecting payments.
Supervision Provided by this Position
- There are no supervisory or lead responsibilities assigned to this job.
Physical Demands
- Frequent non-invasive patient contact throughout shift.
- Possible exposure to patient body fluids.
- Ability to react quickly in emergency situations.
- Ability to lift and carry up to 15 lbs. periodically throughout shift.
- The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
- Must have good balance and coordination.
- The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
- The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.
Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.
Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.