Outpatient Services Coordinator

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.

Provides a full range of front desk activities within an outpatient area or clinic. Coordinates all aspects of overseeing the front office, to include ensuring appropriate scheduling appointments, collecting and recording patient demographic and financial information, and filing and collecting payments from responsible parties. Models appropriate behavior as exemplified in The Methodist Mission, Vision and Values.

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview
Provides a full range of front desk activities within an outpatient area or clinic. Coordinates all aspects of overseeing the front office, to include ensuring appropriate scheduling appointments, collecting and recording patient demographic and financial information, and filing and collecting payments from responsible parties. Models appropriate behavior as exemplified in The Methodist Mission, Vision and Values.

What you will do

• Schedules outpatients for tests, appointments, treatments and/or procedures. Accurately schedules all patients for appropriate procedures.
• Demonstrates utmost courtesy, empathy and responsiveness when answering the telephone.
• Interviews patient or physician’s office staff providing patient instruction regarding test preparation.
• Answers the telephone and screens calls in a timely, courteous manner. Obtains information required for response to the caller. Direct calls as appropriate to other parties, and/or takes accurate messages.
• Engages patients throughout the registration process to create a welcoming and positive patient experience.
• Gathers and enters patient demographic data and insurance information within HIPAA guidelines.
• Performs thorough insurance verifications to ensure insurance issues are addressed. Verifies appropriate information via in person or telephone & reconciles key insurance related fields for accuracy/completeness.
• Collects necessary patient co-payments, deposits or deductibles for visits. Complies with policy for the management of payments received on site.
• Determines cost of service, collects payments, and provides patient with receipts.
• Communicates hospital's financial policies to all patients.
• Obtains pre-certifications and pre-authorizations.
• Investigates errors, suggest changes and/or implement solutions to encountered problems.
• Completes tasks related to billing for office visits and procedures. Ensures documentation is completed for accurate charge entry and billing.
• Determines appropriate account types. Assigns primary and secondary insurance billing status as needed. Provides information to patient regarding patients’ financial responsibility for services rendered and the practice’s policies regarding filing of insurance claims.
• Performs general office duties with the department.

Education/Formal Training Requirements

• High School Diploma or Equivalent

Work Experience Requirements

• 1-3 years Administrative or clerical

Knowledge, Skills and Abilities

• Knowledge of outpatient office and general office procedures and practices.
• Must be proficient in the Microsoft Office program or programs (Word, Excel, PowerPoint) as indicated in the specific function within the department.
• Skill and proficiency in performing secretarial responsibilities such as typing and letter composition.
• Skill and proficiency in oral and written communication including spelling, grammar, punctuation, and composition.
• Proficient in use of basic office equipment; multi-line phones; and data entry.
• Demonstrated organizational skills with ability to set priorities and meet deadlines.
• Ability to evaluate problematic situations and be able to adapt, respond to, and/or notify/advise appropriate staff in order to resolve the situation/issue.
• Demonstrates discretion in dealing with confidential information and sensitive issues.
• Proven record of providing excellent customer service both internally and externally.

Supervision Provided by this Position

• There are no supervisory or lead responsibilities assigned to this position.

Physical Demands

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.