NICU Outreach Coordinator | Le Bonheur | FT Day

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We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.

The NICU Outreach Coordinator supports the Level IV NICU by developing and sustaining strong relationships with regional NICUs and perinatal care teams. This role focuses on advancing neonatal clinical practice, supporting referring providers, strengthening referral partnerships, and promoting consistent, high-quality care coordination for neonates requiring transfer to a higher level of care. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview
The NICU Outreach Coordinator supports the Level IV NICU by developing and sustaining strong relationships with regional NICUs and perinatal care teams. This role focuses on advancing neonatal clinical practice, supporting referring providers, strengthening referral partnerships, and promoting consistent, high-quality care coordination for neonates requiring transfer to a higher level of care. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do

• Plans and coordinates neonatal education and outreach activities for regional NICUs, special care nurseries, and perinatal teams that refer or transfer patients to Le Bonheur.
• Provides on-site and virtual education related to neonatal stabilization, resuscitation, ventilation, neurologic protection, thermoregulation, and family-centered care.
• Supports referring NICUs in understanding Level IV criteria, transfer guidelines, and escalation pathways for complex neonatal cases.
• Collaborates with NICU leadership to support neonatal quality improvement initiatives and shared learning opportunities.
• Represents Le Bonheur at regional NICU, perinatal, and neonatal collaborative meetings as appropriate. Performs other duties as assigned.
• Serves as the primary liaison between Le Bonheur’s Level IV NICU and regional NICUs, fostering strong, collaborative relationships that support ongoing partnership and trust.
• Routinely travels to surrounding NICUs within the region to provide face-to-face opportunities for discussion, relationship-building, education, and problem-solving.
• Serves as the designated coordinator for a closed-loop communication process between Le Bonheur Children’s Hospital’s Level IV NICU and referring/transferring NICUs.
• Ensures confirmation of patient transfer and receipt of required clinical documentation, including History & Physicals, progress notes, and other relevant patient records, in collaboration with NICU leadership, transport teams, and operational partners.
• Facilitates timely and appropriate information exchange during the patient’s hospitalization to support continuity of care and shared situational awareness.

Education/Formal Training Requirements

• Required - Associate's Degree Nursing
• Preferred - Bachelor's Degree Nursing

Work Experience Requirements

• Required - 3-5 years Minimum of three years in clinical nursing focusing on NICU patients.

Licenses and Certifications Requirements

• Required - Registered Nurse Tennessee - Tennessee Board of Nursing
• Required - BASIC LIFE SUPPORT - American Heart Association
• Required - Class D Driver License -Tennessee - Tennessee Motor Vehicle
• Preferred - Registered Nurse Mississippi - Mississippi Board of Nursing
• Preferred - Registered Nurse Arkansas - Arkansas State Board of Nursing
• Preferred - Class R Driver's License - Mississippi - Mississippi Motor Vehicle
• Preferred - Class D Driver's License - Arkansas - Arkansas Motor Vehicle
• Preferred - Neonatal Resuscitation Program Certification - American Heart Association

Knowledge, Skills and Abilities

• Applies neonatal clinical knowledge to education, outreach, communication, and Problem solving.
• Understanding regional hospital demographics, competitor referral networks, and geographic barriers to newborn care.
• Demonstrated proficiency in Microsoft Office applications (Word, Excel, PowerPoint).
• Skilled in communicating complex neonatal care concepts clearly to diverse audiences, including bedside clinicians, physicians, and hospital leadership.
• Ability to establish trust and maintain strong professional alliances with diverse multi-disciplinary teams across different hospital networks.
• Ability to react calmly and effectively in emergency situations.
• Experience with public speaking.
• Applied knowledge and experience utilizing tools/methods to perform clinical research and analysis in support of clinical quality Improvement activities.
• Ability to operate standard office and presentation equipment.
• Ability to review and summarize data observations and findings, present the findings in a clear and concise way, and assist with decisions related to performance improvement opportunities.

Supervision Provided by this Position

• There are no supervisory or lead responsibilities assigned to this position.

Physical Demands

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: medium work - exerting up to 50 lbs. of force occasionally and/or up to 25 lbs. of force frequently.
• The Associate is required to have close visual acuity including color, depth perception, and field of vision to perform an activity, such as assessing patients, preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• Frequent invasive and non-invasive patient contact.
• Exposure to patient body fluids as well as exposure to hazardous or poisonous materials.
• Ability to react quickly to emergency situations.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.