Manager - Virtual Nursing - FT (This is On Site)

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.

Responsible for the strategic and operational oversight of the virtual nursing program, ensuring the delivery of high-quality, patient and family centered care through remote nursing services. This role combines clinical leadership, team management, and technology integration to enhance care coordination, improve patient outcomes, and support healthcare system goals. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview
Responsible for the strategic and operational oversight of the virtual nursing program, ensuring the delivery of high-quality, patient and family centered care through remote nursing services. This role combines clinical leadership, team management, and technology integration to enhance care coordination, improve patient outcomes, and support healthcare system goals. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do

• Manages the daily operations of the virtual nursing program to ensure service quality and patient safety.
• Serves as a working leader by actively participating in virtual nursing tasks as needed.
• Supports leader in the development, implementation, and continuous improvement of virtual nursing workflows, policies, and standards.
• Monitors program metrics and outcomes, and adjust strategies based on performance data.
• Recruits, hires, onboards, and manages virtual nursing staff.
• Designs, coordinates and maintains orientation and ongoing competencies for associates while ensuring educational requirements are up to date to reflect current practice standards.
• Monitors performance and provides coaching, mentorship, and professional development opportunities.
• Ensures compliance with licensure, regulatory, and credentialing requirements for associates and virtual practice.
• Acts as a liaison between nursing leadership, physicians, IT and administrative stakeholders to align virtual care strategies.

Education Qualifications

• Bachelor's Degree Nursing- RN
• Preferred: Master's Degree Nursing- RN

Experience Qualifications

• 3-5 years General nursing or clinical practice
• Preferred: Progressive leadership

Skills and Abilities

• Demonstrated skill in personnel management and interpersonal relations.
• Ability to lead, motivate, and maintain relationships with individuals and groups of people toward accomplishment of work and organizational goals.
• Demonstrated knowledge of staffing, scheduling and productivity standards.
• Skilled in negotiating with and between individuals and groups of people, including associates, management and providers.
• Ability to plan schedule tasks, projects and to maintain control of own and others' workflow.
• Knowledge of developing and implementing long-range plans and programs.
• Must consistently demonstrate strong analytical skills.
• Proficient in comprehension of educational theory and practices.
• Proficient in the use of Microsoft applications (such as Word, Excel) and experience with hospital scheduling systems.

Licenses and Certifications

• Registered Nurse Tennessee - Tennessee Board of Nursing

Supervision Provided by this Position

• Manages assigned staff.

Physical Demands

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• The Associate is required to have close visual acuity including color, depth perception, and field of vision to perform an activity, such as assessing patients, preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• Exposure to patient body fluids as well as exposure to hazardous or poisonous materials.
• Ability to react quickly to emergency situations.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.