Manager - Physical Security Systems - Le Bonheur

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.

The Manager Physical Security Systems is responsible for the technology, security operating systems, and processes associated with the physical security management program. Develops and implements strategies for the utilization and integration of security technology across multiple areas, to include: Security Dispatch, identification, access control, CCTV, alarm monitoring, PBX, telecom, and other areas identified through the integration process. Serves as the technical expert for all physical security technology matters. Serves as the primary installer, integrator, troubleshooter, and repairer of assigned systems and technologies. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview
The Manager Physical Security Systems is responsible for the technology, security operating systems, and processes associated with the physical security management program. Develops and implements strategies for the utilization and integration of security technology across multiple areas, to include: Security Dispatch, identification, access control, CCTV, alarm monitoring, PBX, telecom, and other areas identified through the integration process. Serves as the technical expert for all physical security technology matters. Serves as the primary installer, integrator, troubleshooter, and repairer of assigned systems and technologies. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do

• Leads and manages all physical security technology activities in the day-to-day operation of the Security/Support Services departments.
• Develops and maintains policies and procedures, utilizing industry “best practice” standards.
• Advises leadership on the design and utilization of a wide range of systems and technologies that are scalable from the facility level to systemwide implementation.
• Collaborates with facility and corporate partners to achieve established goals and objectives.
• Assists in the review, testing, implementation, and monitoring of new technologies and system upgrades; collaborates with the appropriate stakeholders and partners to coordinate required upgrades or fixes.
• Understands and assists in creating capital and operational budgets. Develops an end-of-life schedule and plan for system components and processes.
• Creates and maintains user-friendly work instructions and guidelines. Trains staff and new system users on processes and system functionality.
• Partners with multidisciplinary teams and business owners to lead a variety of projects involving technology and system evaluation, selection, implementation, and ongoing maintenance.
• Maintains and monitors a comprehensive list of projects, negotiating priorities based on business needs.
• Directs the activities of any associates reporting to this role. Monitors performance, clarifies work expectations, assists with goal setting, and promotes cooperation among individuals and groups. Develops and implements processes through orientation, training and education to ensure that the competence of all staff members is assessed, maintained, improved, and demonstrated throughout their employment.

Education/Formal Training Requirements

• Required - High School Diploma or Equivalent
• Required - Post-Graduate Certificate or Diploma OSHA 10 Construction or General Industry through an OSHA-authorized trainer or provider
• Preferred - Bachelor's Degree Business Administration
• Preferred - Bachelor's Degree Computer sciences
• Preferred - Master's Degree Business Administration
• Preferred - Master's Degree Computer sciences

Work Experience Requirements

• Required - 5-7 years Minimum of five (5) years of experience in Security systems installation, maintenance, and integration

Licenses and Certifications Requirements

• Required - Milestone Certified Integration Technician (MCIT) Milestone Systems
• Required - Certified Fire Alarm Designer (CFAD) Level 3  Electronic Security Association
• Required - Lenel Certified Associate  LenelS2

Knowledge, Skills and Abilities

• Wide-ranging experience across multiple security related systems and technologies.
• Knowledge and in-depth understanding of various Security concepts, including: access control, CCTV, ID management, and other security methodologies.
• Advanced knowledge of requirement gathering techniques, project management, and security systems development methodologies.
• Strong analytical and critical thinking skills with the ability to utilize system and technological data to improve security functions and outcomes.
• Strong ability to manage multiple priorities within short timeframes.
• Ability to understand and prepare moderately complex written materials, such as policy and procedure manuals.
• Ability to communicate verbally with Associates, management and members of the public.
• Ability to work without close supervision and to exercise independent judgment.
• Ability to organize multiple tasks and projects and maintain control of own and others' work flow.

Supervision Provided by this Position

• Supervises associates within the department.

Physical Demands

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.