Manager - Enterprise Strategy & Business Development

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.

The Manager - Enterprise Strategy & Business Development is responsible for the development and delivery of strategic and tactical information, analyses, business plans and recommendations concerning the organization's competitive position in the marketplace, industry trends, forecasts and regulatory issues acting as a trusted advisor to Senior Leadership on strategic projects/studies of advanced scope, magnitude and complexity. In conjunction with senior department leadership, the manager is responsible for planning, managing and overseeing the execution of strategic initiatives. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview
The Manager - Enterprise Strategy & Business Development is responsible for the development and delivery of strategic and tactical information, analyses, business plans and recommendations concerning the organization's competitive position in the marketplace, industry trends, forecasts and regulatory issues acting as a trusted advisor to Senior Leadership on strategic projects/studies of advanced scope, magnitude and complexity. In conjunction with senior department leadership, the manager is responsible for planning, managing and overseeing the execution of strategic initiatives. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do

• Manages multiple projects simultaneously in a timely and accurate manner and works independently in a fast-paced environment.
• Oversees and facilitates process design for system strategic planning by assisting in development of strategy documents, validating and reporting project level progress, providing timely and accurate data to advise key stakeholders on market position, past performance, future industry/market trends and business direction.
• Oversees data collection, validation and production of high-quality qualitative and quantitative assessments and analyses to support strategic planning initiatives, business unit planning and program development.
• Synthesizes complex information to communicate project deliverables, develop recommendations and enable informed decision-making for executive, strategic, operational, or clinical leaders across the system for planning related projects.
• Identifies and analyzes new business opportunities to promote strategic initiatives across a range of divisions and operating units.
• Develops system utilization trends and assists in analyzing return on investment for growth initiatives.
• Develops and implements cross-functional data strategies in support of company-wide goals.
• Manages the development of certificate of need (CON) strategy, applications and responses to competitor applications. Writes and/or supervises the development of CON applications.
• Adheres to best practice approaches to project management including developing a project plan, process mapping to understand key pain points and opportunities, developing implementation plans, managing against timelines and providing timely updates on project status. Develops applicable process and outcome metrics to measure project success.
• Prepares and delivers presentations to senior executives, paying careful attention to style nuances and preferences for each presenter or audience.
• Hires, develops, coaches and retains a competent, productive and quality conscious staff, setting staff up for success while being responsible for the work quality, timeliness, attention to detail, messaging to audiences and teamwork.
• Works to elevate the technical and non-technical knowledge within the department through organizing or supporting team forums and best-practice sharing activities.

Education Qualifications

• Bachelor's Degree Business Administration/Management
• Bachelor's Degree Healthcare Administration
• Preferred: Master's Degree Business Administration/Management
• Preferred: Master's Degree Healthcare Administration

Experience Qualifications

• Five (5) or more years’ experience working in healthcare strategy for organizations such as health systems, provider groups, health plans, strategy or management consulting.
• Preferred: Seven (7) years in healthcare strategy or consulting with leadership experience.
• Preferred: Experience with core healthcare datasets.

Skills and Abilities

• Experience managing, coaching, and developing individual contributors to achieve organizational goals.
• Technical expertise in at least 3 of the following focuses is required: healthcare strategic planning, service line strategy, healthcare customer experience, digital & virtual health, provider network planning, payer strategy, partnerships, or post-partnership integration.
• Experience with high-level financial modeling to assist with organizational strategic decision making.
• Prior experience deploying a hypothesis-based problem-solving approach from problem statement definition to defining implementation next steps.
• Demonstrates high level of skill and proficiency in verbal and written communication, facilitation, coordination and interpersonal skills, especially as these skills pertain to other professionals across the healthcare system.
• Ability to develop forecasting and modeling tools to assist leaders in predicting trends to inform business development, facility and technology planning.
• Demonstrates a high degree of customer focus, relationship building, and customer engagement; adept at anticipating the needs of key clients and taking a proactive approach to relationship/project management.
• Excellent data analysis and computer skills in core programs (PowerPoint, Excel, Word, relevant data analysis and data visualization programs) are required.
• Advanced ability to translate findings or direction into executive level presentations.
• Ability to effectively organize, lead, delegate and supervise.
• Demonstrates commitment to integrating Methodist culture in all internal and external customer interactions.
• Familiarity with Certificate of Need (“CON”) application process and monitoring of competitor applications is preferred
• Hypothesis-based approach to problem solving for the organization’s strategic priorities. This may include enterprise strategic planning, business development, or general strategic projects as identified. The ability to be a healthcare strategy generalist and learn new areas is required.
• Ability to deploy technical expertise in at least 3 of the following areas: healthcare strategic planning, service line strategy, healthcare customer experience, digital & virtual health, provider network planning, payer strategy, partnerships, or post-partnership integration.
• Ability to prepare high-level financial models independently (e.g. revenue, cost, margin analyses) and to prepare advanced financial models in partnership with system Finance leaders.

Supervision Provided by this Position

• Manages assigned Associates.

Physical Demands

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.
• Frequent travel to other facilities

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.