Manager/Community Outreach | Hvip (SHIFT Program)

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.

Le Bonheur Children’s Hospital has a violence-intervention program called “SHIFT” – Supporting and Healing Individuals From Trauma. The key to the program's success lies in the intersection between a child’s hospitalization and their return to their community. A multidisciplinary team works with children and their families who have been impacted by violence to identify their unique needs. Using national best practices, the SHIFT team works collaboratively with Le Bonheur’s Trauma Department and other pediatric experts and community partners to connect children and families with wraparound services, including mental health counseling, housing assistance, mentorship, and other resources. Families are enrolled in the program for up to a yearResponsible for the day-to-day planning, management, and evaluation of the assigned community outreach program. Works closely with Methodist Le Bonheur Healthcare, partnering community organization, and contractual agencies. Supervises the program staff. Oversees all program contracts and budgets. Works with the Methodist Le Bonheur Community Outreach division in all areas. Assists the Director in areas of fiscal management, policy administration, staff development, employee relations, public relations and risk management. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview
Responsible for the day-to-day planning, management, and evaluation of the assigned community outreach program. Works closely with Methodist Le Bonheur Healthcare, partnering community organization, and contractual agencies. Supervises the program staff. Oversees all program contracts and budgets. Works with the Methodist Le Bonheur Community Outreach division in all areas. Assists the Director in areas of fiscal management, policy administration, staff development, employee relations, public relations and risk management. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do

• Plans, implements, and coordinates assigned community outreach program to meet with the needs of the population.
• Oversees, organizes and manages the team to ensure assigned program objectives are completed within timeframes and budget.
• Collaborates with internal MLH stakeholders, as well as other community partners, to design and implement programs and services within the community.
• Develops organizational and departmental written policies, methodologies, procedures and standards consistent with industry standards for project management, which coincide with the program.
• Responsible and accountable for program budgets, including inventory control, monitoring of expenditures and providing financial reports as requested, and assisting with budget development.
• Plans, coordinates, and collects data from surveys, audits, monthly staff activities, and health records.
• Provides and participates in professional/organizational development activities; assists with resource development/grant writing and new project implementation.
• Serves as staff representative to community organizations and participates in Methodist Le Bonheur Healthcare committees and/or community groups, organizations and/or boards and provides professional input or solicits support.
• Analyzes results of data collection for quality improvement of case management and research projects.
• Plans for development, purchase, and/or revision of educational materials and educational presentations.
• Develops and maintains a competent, productive, and quality conscious staff by hiring, evaluating performance, counseling, issuing corrective action, and recommending promotion or discharge of department personnel according to the MH value system.
• Maintains compliance with federal, state, local, and system standards, regulations, and policies.
• Assists Director in preparation of annual expense and capital budgets and utilizes resources.
• Collaborates with the MLH marketing department to implement consistent communications to community stakeholders

Education/Formal Training Requirements

• Bachelor's Degree Nursing
• Bachelor's Degree Public Health
• Bachelor's Degree Social Work
• Master's Degree

Work Experience Requirements

• 3-5 years Community outreach programs
• 3-5 years Healthcare environment
• 1-3 years Lead, Supervisory, or Management
• 1-3 years Program administration

Knowledge, Skills and Abilities

• Demonstrated organizational leadership in a complex, multi-cultural institution.
• Ability to conceptualize, plan and implement programs at a systems level, as well as to integrate already existing models of healthcare delivery.
• Demonstrated expertise in complex project management.
• Demonstrated ability to work collaboratively with a variety of disciplines, programs, community members and staff across multiple organizations, religious persuasions, ethnicities and economic conditions.
• Demonstrated excellence in ability to communicate verbally and in writing with all levels of Associates, management, and physicians, and community members.
• Demonstrated ability to consistently exercise sound judgment and initiative.
• Ability to effectively communicate with internal and external customers.
• Demonstrated proficiency in business writing, verbal and presentation skills.
• Knowledge of basic principles of research, statistics, data collection and analysis.

Supervision Provided by this Position

• Supervises the team associated with the leader’s specific program

Physical Demands

• Annual TB skin test.
• Flexibility in scheduling; may require occasional evenings or weekends; some travel.
• Prolonged walking and standing.
• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: medium work - exerting up to 50 lbs. of force occasionally and/or up to 25 lbs. of force frequently.
• The Associate is required to have close visual acuity including color, depth perception, and field of vision to perform an activity, such as assessing patients, preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• Frequent invasive and non-invasive patient contact.
• Exposure to patient body fluids as well as exposure to hazardous or poisonous materials.
• Ability to react quickly to emergency situations

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.