Lead Patient Escort | North | FT Evening

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.

The Patient Escort LD provides direct coordination of the daily responsibilities of the transport staff and ensures timely and safe transport of patients between floors and support/ancillary departments. Responsible for transporting patients between hospital locations, including patient rooms, radiology and other ancillary departments as assigned. Models appropriate behavior as exemplified in The Methodist Mission, Vision and Values.

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview
The Patient Escort LD provides direct coordination of the daily responsibilities of the transport staff and ensures timely and safe transport of patients between floors and support/ancillary departments. Responsible for transporting patients between hospital locations, including patient rooms, radiology and other ancillary departments as assigned. Models appropriate behavior as exemplified in The Methodist Mission, Vision and Values.

What you will do

• Provides direct coordination of the daily responsibilities of the transport staff and ensures timely, and safe transport of patients between floors and support/ancillary departments.
• Transports inpatients and outpatients safely between hospital departments, using stretcher, wheelchair, bed, and stroke chair as appropriate.
• Utilizes patient safety criteria and correct patient handoff processes.
• Ensures that patient is comfortable during the transporting process.
• Provides assistance to patient, family and health care staff as needed.
• Places equipment not in use in assigned location and ensures equipment is clean and in proper working order.

Education/Formal Training Requirements

• High School Diploma or Equivalent
• Associate's Degree

Work Experience Requirements

• 3-5 years Patient escort

Knowledge, Skills and Abilities

• Ability to maintain working relationships with co-workers.
• Ability to organize and complete tasks.
• Strong verbal and written communication skills, including spelling and correct grammatical structure.
• Strong critical thinking skills.
• Ability to develop solutions to complex problems, which require ingenuity, creativity, and innovativeness.
• Strong attention to detail skills.
• Excellent customer service skills in person and via telephone or e-mail.
• Ability to exercise independent judgment in making decisions and resolving complex problems.
• Ability to function with minimal supervision, delegate work to others, serve as resource, and take initiative to resolve issues.
• Good influencing, consultative and coaching skills.
• Demonstrated leadership skills.

Supervision Provided by this Position

• This role functions in a lead capacity.

Physical Demands

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: medium work - exerting up to 50 lbs. of force occasionally and/or up to 25 lbs. of force frequently.
• The Associate is required to have close visual acuity including color, depth perception, and field of vision to perform an activity, such as assessing patients, preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• Frequent non-invasive patient contact.
• Exposure to patient body fluids as well as exposure to hazardous or poisonous materials.
• Ability to react quickly to emergency situations.
• Periodic exposure to excessive heat and cold throughout shift; Occasional work to be performed outdoors when discharging patients.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.