Hospice Residence Office Assistant PRN

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.

Responsible for the overall clerical functions of the nursing station/front desk. Works collaboratively with the clinical team, the Hospice Residence Office Assistant participates in delivery of patient care by providing a variety of clerical, customer relations, and support services to patients, their families/visitors, and healthcare team members.Models appropriate behavior as exemplified in The Methodist Mission, Vision and Values.

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview
Responsible for the overall clerical functions of the nursing station/front desk. Works collaboratively with the clinical team, the Hospice Residence Office Assistant participates in delivery of patient care by providing a variety of clerical, customer relations, and support services to patients, their families/visitors, and healthcare team members.Models appropriate behavior as exemplified in The Methodist Mission, Vision and Values.

What you will do

• Serves as a support resource to patients, families and guests, nursing and medical staff at the Hospice Residence.
• Incorporates the customer service value and standards into daily work activities and experiences with patients, families, visitors, physicians and co-workers to ensure good communication and enhance patient / family satisfaction. Courteously greets patients, visitors and other customers; determines their needs and provides information or directs them to the appropriate person.
• Answers the telephone and screens calls in a timely, courteous manner. Obtains information required for response to the caller. Direct calls as appropriate to other parties, and/or takes accurate messages.
• Answers patient call lights in a timely manner and immediately, if possible. Responds to patient requests within the scope of his/her role, seeks assistance from the clinical team as appropriate.
• Receives, contacts individuals and disburses packages from FedEx and UPS, etc.
• Provides tours of the Hospice facility to families and caregivers.
• Intiaties and prepares paperwork on patient admission, discharges, and transfers.
• Maintains complete and accurate medical records through timely filing of results and treatment documents, periodic chart thinning and replenishing of chart forms. Collects and enters data for departmental reports; runs reports in accordance with departmental needs.
• Ensures that chart made for the patient has all necessary documents and labels in place, etc.
• Prepares weekly reports for IDT meetings.
• Types or transcribes letters, memos, reports, or other documents from handwritten notes, rough drafts or dictation, in a professional and timely manner.
• Performs a variety of activities to ensure a clean, safe and stocked unit environment for patients, visitors and staff

Education/Formal Training Requirements

• High School Diploma or Equivalent

Work Experience Requirements

• 1-3 years Administrative or clerical

Knowledge, Skills and Abilities

• Must be proficient in the Microsoft Office program or programs (Word and Excel) as indicated in the specific function within the department.
• Skill and proficiency in performing secretarial responsibilities such as typing and letter composition.
• Skill and proficiency in oral and written communication including spelling, grammar, punctuation, and composition.
• Proficient in use of basic office equipment; multi-line phones; and data entry.
• Demonstrated organizational skills with ability to set priorities and meet deadlines.
• Ability to evaluate problematic situations and be able to adapt, respond to, and/or notify/advise appropriate staff in order to resolve the situation/issue.
• Demonstrates discretion in dealing with confidential information and sensitive issues.
• Proven record of providing excellent customer service both internally and externally

Supervision Provided by this Position

• There are no lead or supervisory responsibilities assigned to this position

Physical Demands

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.