Director, Specialty Information Systems
Apply Job ID R-8131 Date posted 03/25/2025If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!
We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.
A Brief Overview
Responsible for leadership for the support of ancillary clinical services and supporting the integrated electronic medical record and serves as clinical and technical expertise Works closely with the organizations clinical leadership, medical staff and operational leadership to identify system requirements and establish priorities that drive the development of the ancillary clinical information systems implementation, support and optimization. The Director is responsible for ongoing evaluation of the effectiveness and efficiency of current ancillary and imaging clinical systems and planning for future system modification to meet changing needs of patients, care providers, families and the organization. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.
What you will do
- Leads the clinical IT team in the strategic planning of enterprise ancillary and imaging systems and development of system features / functions that support the goals of the organization.
- Oversee successful implementation of one or more clinical systems; Incorporating IT “Best Practices” such as, internal structure and governance to rapidly and effectively respond to new projects and enhancements, establishing standard division wide operating procedures, documentations and service level agreements. Responsible for regulatory Compliance Framework, quality assurance practices for build and testing, strong metric driven measures of success based on financial, process and clinical outcome measures and commitment to IT associate professional growth and development.
- Works closely with operational leaders to leverage clinical applications for competitive advantage and reduce waste and improve quality Documents and reports benefits achieved through effective use of technology
- Develops and administers an effective Customer Service Plan which includes provisions to accept record, prioritize, assign, track, resolve and report on customer service problems and issues.
- Manages the change control structure. Enables successful documentation of standard procedures of change control and use of ITIL/Lean for continuous improvement in service delivery.
- Assesses MLH clinical information technology needs and prepares written plans related to accomplish.
Education/Formal Training Requirements
- Bachelor's Degree Allied Health
- Bachelor's Degree Computer sciences
- Bachelor's Degree Business Administration/Management
- Master's Degree
Work Experience Requirements
- 5-7 years Clinical information systems
- 10+ years Supervisory or Management
Licenses and Certifications Requirements
- Registered Respiratory Therapist - Tennessee - Tennessee Board of Respiratory Care
- Registered Respiratory Therapist - Mississippi - National Board for Respiratory Care
- Registered Respiratory Therapist - Mississippi - National Board for Respiratory Care
- Pharmacist Tennessee - Tennessee Board of Pharmacy
- Pharmacist Mississippi - Mississippi Board of Pharmacy
- Registered Nurse Arkansas - Arkansas State Board of Nursing
- Registered Nurse Mississippi - Mississippi Board of Nursing
- Registered Nurse Tennessee - Tennessee Board of Nursing
- TN - MEDICAL TECHNOLOGIST (MT) - Tennessee Department of Health - Medical Laboratory Board
Knowledge, Skills and Abilities
- Strong understanding of how to leverage clinical applications for competitive advantage.
- Strong knowledge of computer technology, demonstrable skills in systems development methodology, and experience in implementation of medium to large-scale computer systems.
- Skill and ability to define and document technical alternatives and requirements with results that facilitate the selection of the most preferred solution from among alternatives.
- Ability to effectively serve in system selection process, negotiates contracts, and manages vendor relationships.
- Proven ability to lead teams, including building cross functional teams.
- Skill in conceptualizing creative solutions, documenting them, and presenting them to senior leadership.
- Strong knowledge and understanding of business needs, with the ability to establish and maintain a high level of customer trust and confidence.
- Strong leadership skills that demonstrates ability to motivate employees; effectiveness in recruitment and retention of staff; mentoring employees for career advancement; and effectively handles managerial solutions, including planning, control, problem solving, and communication.
- Ability to delegate and monitor work assignments as well as hold staff accountable for completion of work assignments in a positive and effective manner.
- Strong verbal and written communication skills.
- Strong analytical and interpersonal skills.
- Ability to work under pressure and balance many competing priorities.
Supervision Provided by this Position
- Directly supervises three to five supervisory Associates and directly or indirectly 20 – 40 non-supervisory Associates.
Physical Demands
- The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
- Must have good balance and coordination.
- The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
- The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
- The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.
- The Associate is subject to call back at all times.
- The Associate is required to travel occasionally.
Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.
Education:
Bachelor's Degree: Allied Health (Required), Bachelor's Degree: Business Administration/Management (Required), Bachelor's Degree: Computer sciences (Required), Master's DegreeWork Experience:
Clinical information systems, Supervisory or ManagementCertifications:
Medical Technologist - Tennessee Department of Health - Medical Laboratory Board, Pharmacist Mississippi - Mississippi Board of Pharmacy, Pharmacist Tennessee - Tennessee Board of Pharmacy, Registered Nurse Arkansas - Arkansas State Board of Nursing, Registered Nurse Mississippi - Mississippi Board of Nursing, Registered Nurse Tennessee - Tennessee Board of Nursing, Registered Respiratory Therapist - Mississippi - Mississippi State Department of Health, Registered Respiratory Therapist - Tennessee - Tennessee Board of Respiratory Care
Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.