Director of Nursing Service Line – Neuro Acute Care & Critical Care | University

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.

Director of Nursing Service Line – Neuro Acute Care & Critical Care is accountable for the 24-hour operations of the assigned departments. The Director is responsible for clinical care delivery, for leadership of associates, for fiscal stewardship of the department's resources, the strategic direction and for the creation of a positive clinical and associate work environment. The incumbent provides oversight for major initiatives leading to achievement of quality and service goals. The Director partners with physicians and other care team members to ensure that services are fully implemented, assists with Patient and family Care (PFCC) practices, and uses a Professional Governance Structure. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview
The Director, Nursing Service Lines is accountable for the 24-hour operations of the assigned departments. The Director is responsible for clinical care delivery, for leadership of associates, for fiscal stewardship of the department's resources, the strategic direction and for the creation of a positive clinical and associate work environment. The incumbent provides oversight for major initiatives leading to achievement of quality and service goals. The Director partners with physicians and other care team members to ensure that services are fully implemented, assists with Patient and family Care (PFCC) practices, and uses a Professional Governance Structure. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do

• Clinical Operations: Is accountable for the assigned service line. In collaboration with physician partner(s), develops and implements a shared vision and strategic direction for the service line with the goals of achieving growth and market differentiation. Builds relationships with physicians and other providers to increase alignment and collaboration. Responsible for the delivery of effective patient care through staff associates. Leads development and implementation of strategies for the improved care and safety of patients. Responsive to the outcomes of clinical care by participation in the development and implementation of improvement solutions. Establishes and tracks metrics to determine success and drive decisions. Plays a direct role in collaboration with care team to ensure outstanding patient service. Advances technology and innovation to drive excellence in the service line. Maximizes service line success through incorporation of standardized processes and protocols.
• Associate Management: Hires, coaches, develops, and evaluates the performance of associates. Works through Clinical Directors and Patient Care Coordinators to ensure effective deployment of the care delivery system and required staffing. Provides coaching and feedback. Creates positive work environments. Accountable for associate retention and engagement outcomes. Ensures effective and efficient use of human resources. Collaborates across appropriate system resources for education and development of associates.
• Fiscal Management: Develops budgets for human, other operating and capital budgets. Effectively deploys the fiscal plan for the scope of responsibility. Understands and analyzes fiscal variances and initiates appropriate plans for management. Effectively uses data and outcome information from various systems and sources.
• Environmental Management & General Management of the Business: Ensures continued readiness regarding accreditation and regulatory requirements, and in particular. Responsible for the general upkeep of the physical facilities and patient care equipment. Leads implementation of technology and other assigned projects.

Education/Formal Training Requirements

• Required - Master's Degree Nursing
• Preferred - Doctorate

Work Experience Requirements

• Required - Leadership 7-9 years

Licenses and Certifications Requirements

• Required - Registered Nurse Tennessee - Tennessee Board of Nursing
• Required - BASIC LIFE SUPPORT - American Heart Association

Knowledge, Skills and Abilities

• Knowledge of applicable regulatory requirements and their application to academic medical centers.
• Exceptional verbal, written, and interpersonal skills; adept at presenting and facilitating communications to key stakeholders.
• Successfully manages change to attain strategic and experience (quality, safety and service) objectives for the service line.
• Clinical expertise in the care of CV patients.
• Ability to think strategically.
• Strong collaborative, facilitation and influence skills.
• Ability to use data, interpret reports, analyze, draw conclusions, and make appropriate plans.
• Ability to communicate professionally and effectively with all levels of Associate, management and physicians.
• Skill in negotiating with and between individuals and groups of people, including Associates, managers, and physicians.
• Ability to lead and motivate individuals and groups of people toward the accomplishment of work and organizational goals.

Supervision Provided by this Position

• All associates assigned to the assigned service line, unless otherwise indicated. Includes professional, technical and service associates.

Physical Demands

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: medium work - exerting up to 50 lbs. of force occasionally and/or up to 25 lbs. of force frequently.
• The Associate is required to have close visual acuity including color, depth perception, and field of vision to perform an activity, such as assessing patients, preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• Frequent invasive and non-invasive patient contact.
• Exposure to patient body fluids as well as exposure to hazardous or poisonous materials.
• Ability to react quickly to emergency situations.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.