Director/Environmental Services I

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.

Plans, organizes, develops, and implements Environmental Services operations to meet departmental goals and objectives while directing, coordinating, and developing policies, procedures, and processes for the Environmental Services Department. Directs department-based quality monitoring and evaluation activities and implements measures to ensure that hospital, JCAHO, and other quality and regulatory standards are met. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview
Plans, organizes, develops, and implements Environmental Services operations to meet departmental goals and objectives while directing, coordinating, and developing policies, procedures, and processes for the Environmental Services Department. Directs department-based quality monitoring and evaluation activities and implements measures to ensure that hospital, JCAHO, and other quality and regulatory standards are met. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do

• Develops and maintains competent, efficient, productive, and quality conscious Associates. Develops and implements processes through orientation, training and education to ensure that the competence of all staff members is assessed, maintained, improved and demonstrated throughout their employment.
• Develops, implements, and administers new or revised programs and/or services established in the business plan with some day-to-day operations/problem solving.
• Assists in establishing and communicating appropriate quality standards for designated services and programs and implements procedures for measuring quality standards.
• Develops, implements, and administers fiscal year business plans for Environmental Services in order to achieve established goals and objectives.
• Manages the financial and capital resources for Environmental Services. Monitors operating revenues and expenses, develops and implements cost control programs, monitors budget variances and reports significant variances to the Director.
• Conducts research to improve housekeeping technology. Investigates and evaluates new housekeeping supplies and equipment. Conducts staff meetings and meets with members of other departments to coordinate housekeeping activities with those of other departments.

Education Qualifications

• High School Diploma or Equivalent
• Associate's Degree
• Bachelor's Degree

Experience Qualifications

• 3-5 years Supervisory or Management
• 7-9 years In lieu of Bachelor’s degree, the candidate must have a high school or equivalent with seven years of experience managing or directing personnel through subordinate supervisors or Associate’s degree with seven years of experience managing or directing personnel through subordinate supervisors.

Skills and Abilities

• Skill and proficiency in applying highly technical principles, concepts, and techniques which are central to housekeeping management commensurate with education/experience.
• Management skills commensurate with experience.
• Knowledge of various types of cleaning agents, disinfectants, techniques, and equipment, as well as their uses.
• Knowledge of personnel policies, procedures, legal requirements, and employee relations.
• Skill and proficiency in verbal and written communications and interpersonal relations.
• Analytical ability and knowledge to make professional judgments.

Licenses and Certifications

• Certified Environmental Services Executive International Executive Housekeeping Association preferred
• Certified Health Care Physical Environment Worker American Society for Health Care Engineering preferred
• Registered Environmental Health Specialist/Registered Sanitarian National Environmental Health Association preferred
• Registered Environmental Services Executive International Executive Housekeeping Association preferred

Supervision Provided by this Position

• Supervises (directly or through subordinates) Supervisors, Lead Attendants, and Environmental Services Attendants, as well as other support Associates.

Physical Demands

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.