Customer Service Rep/Facilities

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.

The Customer Service Rep, Facilities acts as first point of contact for calls coming into Methodist Facilities by assisting callers with questions, concerns, and problems. Creates work order requests for customers with facilities management needs. The incumbent also retrieves customer service requests submitted online and creates work order requests in the CMMS. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview
The Customer Service Rep, Facilities acts as first point of contact for calls coming into Methodist Facilities by assisting callers with questions, concerns, and problems. Creates work order requests for customers with facilities management needs. The incumbent also retrieves customer service requests submitted online and creates work order requests in the CMMS. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do

• Receives customer service request telephone calls for building maintenance service.
• Contacts facility management managers, supervisors and leads to resolve problems/issues with work order requests and/or customer compliants.
• Reviews and audits work orders to ensure correct coding and follow up.

Education/Formal Training Requirements

• High School Diploma or Equivalent
• Associate's Degree Business Administration/Management

Work Experience Requirements

• 1-3 years Facility services administration

Knowledge, Skills and Abilities

• Basic knowledge of the fundamentals of a trade, sufficient to deal with basic service and repairs.
• Strong administrative and organizational skills.
• Strong attention to detail and data accuracy.
• Proficient with MS Office suite of applications along with ability to quickly learn new software applications and information systems.
• Ability to communicate clearly and effectively with others for the purpose of data exchange, clarification and follow-up.
• Ability to capture work procedures provided by others accurately and prepare accurate job plans.

Supervision Provided by this Position

• There are no supervisory or lead responsibilities assigned to this position.

Physical Demands

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: heavy work - exerting up to 100 lbs. of force occasionally and/or up to 50 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The Associate may be required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned (i.e., custodial, food services, general laborer, etc.) or to make general observations of facilities or structures (i.e., security guard, inspection, etc.).

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.