Customer Account Representative

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.

On behalf of the client, makes initial contact with client customers with delinquent accounts and attempts to arrange for payment in adherence with FDCPA regulations. Provides quality customer service to help the debtor understand the bill. Effectively negotiates with debtors to find ways that payment can be secured. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview
On behalf of the client, makes initial contact with client customers with delinquent accounts and attempts to arrange for payment in adherence with FDCPA regulations. Provides quality customer service to help the debtor understand the bill. Effectively negotiates with debtors to find ways that payment can be secured. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do

• Contacts debtor to negotiates and make arrangements regarding payments.
• Handles large number of calls, including outbound calls, daily for the purpose of collecting payments.
• Follows Federal and State Laws (for example FDCPA, HIPAA) when contacting and providing customer service to patients and debtors.
• Provides appropriate account maintenance.
• Performs other job functions as needed or requested.

Education/Formal Training Requirements

• High School Diploma or Equivalent

Work Experience Requirements

• 1-3 years Customer service, collections or call center

Knowledge, Skills and Abilities

• Working Knowledge of Micro Office suite.
• Ability to influence and interact with others.
• Ability to exhibit good customer service skills in all contacts.

Supervision Provided by this Position

• There are no supervisory or lead responsibilities assigned to this position

Physical Demands

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.