Rehabiliitation Services Tech - Germantown - Full-Time - Days

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.

The Rehabilitation Services Tech is responsible for assisting therapists during patient treatments and performing various support activities for rehabilitative services. Performs clerical duties such as greeting and directing patients, answering telephones, departmental filing, ordering and maintaining inventory of supplies/equipment. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview
The Rehabilitation Services Tech is responsible for assisting therapists during patient treatments and performing various support activities for rehabilitative services. Performs clerical duties such as greeting and directing patients, answering telephones, departmental filing, ordering and maintaining inventory of supplies/equipment. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do

• Responsible for assisting therapists during patient treatments and performing various support activities for rehabilitative services. Assists licensed therapists in performing specific patient treatments to include preparation of treatment areas, patient transport, and various duties during individual treatments.
• Identifies, monitors, and performs activities and methods related to cleaning and disinfection to prepare treatment areas, linens, supplies, and equipment needed for patient treatments.
• Orders, maintains, and stocks inventory of supplies and equipment, ensuring adequate inventory levels are maintained.
• Answers telephone, directs calls, and takes messages and greets visitors and offers assistance to patients, physicians, families, customers promptly and efficiently.
• Performs various clerical activities such as patient filing, record storage and retention, mail pick-up and delivery, data entry, and other clerical support activities.
• Responsible for monitoring and ensuring compliance with regulatory requirements, quality standards, compliance activities, and policies and procedures.
• Effectively manages resources such as supplies and equipment. Plans work and completes job responsibilities in an efficient and productive manner.
• Demonstrates professional work behavior and excellent customer service routinely in all interactions.
• Performs other job functions as assigned or requested.

Education/Formal Training Requirements

• High School Diploma or Equivalent

Work Experience Requirements

• 1-3 years Customer service, collections or call center

Knowledge, Skills and Abilities

• Knowledge of appropriate behavior when greeting and assisting patients, family members and physicians.
• Ability to learn, synthesize and maintain up-to-date working knowledge of the department, personnel, and changing technology.
• Working knowledge at basic proficiency level for windows-based software applications.
• Ability to perform computerized data collection and entry and to navigate in a windows environment.
• Proven record of providing excellent customer service.
• Ability to communicate promptly, clearly and accurately in both written and oral form.
• Excellent interpersonal skills.
• Ability to organize tasks and maintain control of work flow.
• Demonstrated ability to resolve routine problems using policies and procedures.

Supervision Provided by this Position

• There are no supervisory or lead responsibilities assigned to this job.

Physical Demands

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: medium work - exerting up to 150 lbs. of force occasionally and/or up to 40 lbs. of force frequently.
• The Associate is required to have close visual acuity including color, depth perception, and field of vision to perform an activity, such as assessing patients, preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• Frequent invasive and non-invasive patient contact.
• Exposure to patient body fluids as well as exposure to hazardous or poisonous materials.
• Ability to react quickly to emergency situations.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Education:

High School Diploma or Equivalent (Required)

Work Experience:

Customer service, collections or call center

Certifications:

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.